T & C

We hope that you are happy with your purchased items but if you have any problems we will try to work towards a satisfactory solution.
If you have any questions please feel free to contact us at mizuiro@mizunooto.com.

Refunds, Returns & Exchanges
We can offer a refund or exchange within 14 days of purchase on physical items. The items must be unused and in resalable condition. Please do not send the items back to us without notifying beforehand.

Damages & Issues
If you receive damaged or wrong items, please contact us within 24 hours of receipt.

Workshop Tickets

If you can no longer keep your place please contact us at mizuiro@mizunooto.com so that we can release it online or offer it to the next person on the waitlist. Workshop tickets can only be refunded if we find another participant to fill your place.

Colours
Please note the actual colour of items may appear slightly different from photographs shown on MIZU-IRO Shop website.